About the posting
“The Tsui Group is seeking a qualified and experienced candidate to join our aviation team as an IT Technical Support I in Los Angeles County.”
Read the full posting on The Tsui Group's site
Seen live Oct 23, 2026; first seen Oct 22, 2026.
Pay in context
This posting lists $72,000 to $77,000 a year, a midpoint of $74,500.
The midpoint is higher than 20 percent of customer support and success postings in Los Angeles, CA that list pay.
California has a pay transparency law: covered employers must include a pay range in a job posting. Which employers are covered depends on their size.
How long it has been open
Posted Oct 21, 2026, 3 days ago, and seen on The Tsui Group's careers page today.
At 3 days old, it is under the 23-day median.
The Tsui Group at a glance
The Tsui Group has 16 open postings that we can see, 1 in customer support and success; 100 percent list pay.
The application
Applying goes through Workable.
We help you prepare; the form is filled by you.
Seniority
The posting mentions 5+ years.
Place and cost of living
On site in Los Angeles, CA; prices in CA run 11 percent above the US average.
Similar jobs at similar pay
The customer support and success market in Los Angeles, CA
25 customer support and success postings in Los Angeles, CA are open right now, from 19 employers.
Half of them have been open 23 days or less.
From The Tsui Group's posting
This is The Tsui Group's own text, as published on its job board. We last checked it on Oct 23, 2026. Apply on The Tsui Group's site. We remove a posting when the employer closes it.
Apply on The Tsui Group's site
The Tsui Group is seeking a qualified and experienced candidate to join our aviation team as an IT Technical Support I in Los Angeles County.
Position Description Summary
This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and off boarding processes. Provide helpdesk related support in all areas of IT functions for the Airport Development Group. Essential Job Duties (include the following but not limited to)
- Answer incoming customer emails to the Help Desk.
- Follow established procedures to diagnose and troubleshoot system issues.
- Analyze, determine, and document reported production outages/incidents.
- Determine severity, impact, and nature of incidents. Escalate as needed.
- Communicate clearly with other team members.
- Submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications.
- Complete onboarding or offboarding functions for staff being mobilized or demobilized.
- Perform hardware and software installations.
- Oversee deployments and relocations of staff at various locations throughout the airport footprint.
- Provide IT support at Division-wide sponsored events.
- Provide on-the-job training to new department staff members.
- Provide computer orientation to new staff.
Hardware and Infrastructure Experience
- PC Hardware Troubleshooting
- Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations.
- Network Infrastructure Troubleshooting:
- Capable of identifying and resolving common LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution. Adept in managing network performance and connectivity troubleshooting, including wireless networks and VPN issues.
Installation, Configuration, and Maintenance
- Windows Operating Systems
- Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates.
- Microsoft Office 365 Suite:
- Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams
Requirements
Professional Experience Level/Other Qualifications
- Must be able to lift at least 40lbs.
- Ability to organize short and long-term tasks and communicate status of tasks with clients and management.
- Effective oral and written communication skill, with an ability to communicate complex issues toa non-technical audience.
- Ability to work with others.
- Self-starter with results driven focus.
- Capability to assume additional responsibilities.
- Demonstrated experience managing data coordination and conversion projects.
Education/Training
- Bachelor's degree in computer science or related field preferred.
- Education may be substituted with 5 years or more of equivalent job experience.
- Relevant Professional Licensure & Certifications preferred.
Element-Specific Requirements/Notes
- May assume other duties as required/needed.
- Maybe required to work various shift s as needed.
- Candidate will need the ability to be mobile in order to visit different sites on campus to provide technical support.
Benefits
Benefits
- Salary Range: $72,000-$77,000
- Medical, Vision, & Dental – 100% covered for the employee*
- Life and Disability Insurance
- 10.5 days of Vacation pay (Accrued)
- 6 days of Sick pay (Available Immediately)
- 10 days of Holiday pay (9 Holidays, 1 Personal Day)
- 3% Employer Contribution 401k (After 1 year of service)
- Monthly Stipend for Cell Phone
- Laptop for work purposes