About the posting
“In this role, the CSR is responsible for checking in customers, their vehicles and for keeping the customer informed and updated on the process.”
Read the full posting on CSN Collision's site
Seen live Oct 23, 2026; first seen Oct 22, 2026.
Pay in context
CSN Collision does not list pay for this role. 44 percent of customer support and success postings near Los Angeles, CA do; their median is $102,500.
How long it has been open
Posted Aug 26, 2025, 424 days ago, and seen on CSN Collision's careers page today.
At 424 days old, it is over the 40-day median.
CSN Collision at a glance
CSN Collision has 70 open postings that we can see, 5 in customer support and success; 7 percent list pay.
The application
Applying goes through Workable.
We help you prepare; the form is filled by you.
Place and cost of living
On site near Los Angeles, CA; prices in CA run 11 percent above the US average.
More customer support and success jobs near Los Angeles, CA that list pay
The customer support and success market near Los Angeles, CA
45 customer support and success postings near Los Angeles, CA are open right now, from 25 employers.
Half of them have been open 40 days or less.
From CSN Collision's posting
This is CSN Collision's own text, as published on its job board. We last checked it on Oct 23, 2026. Apply on CSN Collision's site. We remove a posting when the employer closes it.
The Customer Service Rep (CSR) is the first and last point of contact with Auto Collision Group, Inc. customers. The CSR will play an integral role in delivering the highest quality of service to everyone who contacts ACG and walks through body shop. In this role, the CSR is responsible for checking in customers, their vehicles and for keeping the customer informed and updated on the process. Managing and organizing rentals, speaking to insurance companies on behalf of our customers and maintaining Dealer relations. Managing the telephones is a priority; helping the customer as much as possible and then transferring calls, taking messages, and making outbound calls to customers and to ACG vendors Requirements · Greet customers in a friendly and inviting manner by phone and in person. · Properly secure repair authorizations for customer vehicle repair. · Create customer files. · Collect and update all customer information. · Handle clerical aspects of Insurance Claims and Supplements. · Open repair orders in estimating system. · Confirm coverage and deductibles with insurance companies for all repair orders. · Update customer on vehicle status two to three times a week and update notes in estimating system. · Handle customer complaints with integrity and poise. Escalate call to upper management if unable to resolve the issue. · Meet daily with Estimator and Production Manager to ensure accurate updates are given. · Update car rental program daily. · Receive cash, checks and credit card payments from customers. Record payments in estimating system. · Assist with closing files for delivery. · Check the exceptions tab in estimating system throughout the repair process. · Ensure all parts have been received and invoices are posted. · Confirm all labor has been assigned accordingly. · Schedule estimate appointments, vehicle drop off and vehicle pick up appointments. · Deliver customer vehicles. · Collect payments (i.e. deductibles, insurance drafts, etc.). · Walk customer to their vehicle and review the repairs that were done on the vehicle. Escalate questions as needed with shop Estimator. · Clerical duties (i.e. filing, faxing, photocopying, scanning, etc.) · Maintains clean office environment. May be required to perform light cleaning duties such as sweeping, mopping, wiping, dusting etc. in the facility · Conducts routine tasks as directed · Closely supervised with little latitude for independent judgment Benefits 401k Match Vacation Sick Pay Holiday Medical, dental, Vision Insurance