Seen live Oct 22, 2026; first seen Oct 15, 2026.
Pay in context
Modern Animal does not list pay for this role. 44 percent of customer support and success postings near Los Angeles, CA do; their median is $102,500.
How long it has been open
Posted Jul 7, 2026, 108 days ago, and seen on Modern Animal's careers page today.
At 108 days old, it is over the 40-day median.
Modern Animal at a glance
Modern Animal has 124 open postings that we can see, 3 in customer support and success; 23 percent list pay.
The application
Applying goes through Greenhouse.
Trailhead fills Greenhouse, Lever and Ashby forms on your computer; on the phone and on other systems it hands you your answers and your resume.
Place and cost of living
On site near Los Angeles, CA; prices in CA run 11 percent above the US average.
More customer support and success jobs near Los Angeles, CA that list pay
The customer support and success market near Los Angeles, CA
45 customer support and success postings near Los Angeles, CA are open right now, from 25 employers.
Half of them have been open 40 days or less.
From Modern Animal's posting
This is Modern Animal's own text, as published on its job board. We last checked it on Oct 22, 2026. Apply on Modern Animal's site. We remove a posting when the employer closes it.
Modern Animal has a mission to better the lives of animals by building a place that’s better for all of us who love them. We care deeply about the profession, and we are looking for a skilled Veterinary Customer Service Representative, known internally as Hosts, to join our team!
Hosts? What’s a host? At Modern Animal, hosts are often the first point of contact and work closely with both our veterinary team and clients to deliver a phenomenal experience to both parties.
What the job entails
- Facilitating member appointments
- Working closely with technology
- Acting as a liaison between our in clinic team, and our clients
- Ensuring clinic cleanliness
- Staying active, to include moving and lifting packages of varying weight
- Partnering with Modern Animal’s marketing team to implement local marketing efforts, including but not limited to flyering, facilitating local partnerships, and representing Modern Animal at community events
- Acting as a Modern Animal brand ambassador, effectively communicating our brand and offering to potential members and partners
- Identifying local marketing opportunities to drive regional membership growth
- Living and modeling the Modern Animal cultural vision by encouraging work/life balance, self-compassion, and a blame- and judgement-free work environment
Why you'd be a great fit
- Exceptional verbal and written communication skills
- Passion for customer service
- Strong work ethic with an emphasis on organization
- Adaptability and open-mindedness
- Team player mentality and a friendly disposition
- Ability to anticipate the needs of veterinarians and paraprofessionals
- Willingness to grow and adapt
- Inclination to embrace change and work together to build an optimal solution for all
What you can expect from us
- Excellent medical, vision, & dental coverage with various options to choose from
- 401k savings plan with a company match
- Flexible time off & paid parental leave
- Free membership to Modern Animal for your pets and discounts on extra services
- Continuing education allowance
- Uniform allowance
- Access to behavioral and mental health services through Spring Health
- A collaborative team who has your back and will welcome you as part of our pack
The pay range for this position is $19 - $21 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and equity grant units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the California Pay Transparency Act. Base pay information is based on geographic location.
The pay range for this position is listed below; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and equity grant units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the California Pay Transparency Act. Base pay information is based on geographic location.
Hourly Range
$19 — $21 USD
We believe an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We’re not looking for candidates who are “culture fits.” We’re looking for candidates who can expand our culture and challenge business as usual. We strive to foster an environment where all staff can bring their whole selves to work, by their own definition, and we strive to provide all candidates with an equitable and accessible recruitment process.
We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics.
In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
If we can offer accommodations for you in the recruitment process, or if you have feedback on how to make our recruiting more equitable or accessible, please let us know!