Seen live Oct 23, 2026; first seen Oct 22, 2026.
How long it has been open
Posted Apr 16, 2025, 555 days ago, and seen on Pear VC's careers page today.
At 555 days old, it is over the 52-day median.
Pear VC at a glance
Pear VC has 96 open postings that we can see, 2 in customer support and success; 21 percent list pay.
The application
Applying goes through Ashby.
Trailhead fills Greenhouse, Lever and Ashby forms on your computer; on the phone and on other systems it hands you your answers and your resume.
Seniority
Level: manager.
The posting mentions 4+ years.
Place and cost of living
On site in Provo, UT area; prices in UT run 1 percent below the US average.
More customer support and success jobs in Provo, UT area that list pay
The customer support and success market in Provo, UT area
23 customer support and success postings in Provo, UT area are open right now, from 14 employers.
Half of them have been open 52 days or less.
From Pear VC's posting
This is Pear VC's own text, as published on its job board. We last checked it on Oct 23, 2026. Apply on Pear VC's site. We remove a posting when the employer closes it.
Customer Success Manager
What you will be doing
- Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from sales.
- Drive Adoption & Retention: Build relationships with key stakeholders, monitor account health, and proactively address issues to reduce churn and increase engagement.
- Be a Strategic Partner: Help customers understand how to best use Piston to reduce fuel spend, eliminate fraud, and track driver behavior. Provide training and support tailored to their business goals.
- Identify Growth Opportunities: Spot upsell and cross-sell potential and collaborate with sales to grow accounts organically.
- Customer Advocacy: Collect and share customer feedback with Product and Engineering to inform roadmap decisions and improve the platform.
- Process Improvement: Help shape scalable customer success playbooks as we grow. You’ll be in the weeds—and helping pave the road.
- Manager an international remote team
What you should have
- 2–4 years in a customer-facing role (Customer Success, Support, and Onboarding), ideally in a B2B SaaS or fintech environment
- Experience managing post-sale relationships and driving retention and expansion
- Strong communicator who can connect with operators, owners, and executives alike
- Familiarity with CRM tools (Salesforce, HubSpot, jira, etc.) and success metrics (retention, NPS, time-to-value)
- Experience of managing a team
- Ability to thrive in a fast-moving, startup-style environment with shifting priorities and big goals
What we hope you have
- Experience working with SMBs or in industries like logistics, transportation, or fleet management
- Familiarity with payments, expense tracking, or fraud prevention tools
- Data-savvy—comfortable reading usage trends or digging into account analytics
- Experience managing international remote teams