About the posting
“As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success.”
Read the full posting on campfire's site
Seen live Oct 23, 2026; first seen Oct 10, 2026.
Pay in context
This posting lists $100,000 to $170,000 a year, a midpoint of $135,000.
The midpoint is higher than 50 percent of customer support and success postings in New York, NY that list pay.
New York has a pay transparency law: covered employers must include a pay range in a job posting. Which employers are covered depends on their size.
How long it has been open
Posted Dec 9, 2025, 319 days ago, and seen on campfire's careers page today.
At 319 days old, it is over the 44-day median.
campfire at a glance
campfire has 48 open postings that we can see, 4 in customer support and success; 79 percent list pay.
The application
Applying goes through Ashby.
Trailhead fills Greenhouse, Lever and Ashby forms on your computer; on the phone and on other systems it hands you your answers and your resume.
Seniority
Level: manager.
The posting mentions 3+ years.
Place and cost of living
On site in New York, NY; prices in NY run 8 percent above the US average.
Similar jobs at similar pay
The customer support and success market in New York, NY
213 customer support and success postings in New York, NY are open right now, from 135 employers.
Half of them have been open 44 days or less.
From campfire's posting
This is campfire's own text, as published on its job board. We last checked it on Oct 23, 2026. Apply on campfire's site. We remove a posting when the employer closes it.
As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance and accounting teams, ensuring customers realize measurable value from Campfire and feel confident running their core financial operations on our platform.
You will work closely with Implementation, Product, Support, and Sales to deliver a best-in-class customer experience and identify opportunities for expansion and growth.
KEY RESPONSIBILITIES
CUSTOMER OWNERSHIP & SUCCESS
- Own post-implementation success for a portfolio of customers
- Build strong relationships with Controllers, Accounting Managers, and Finance leaders
- Drive adoption, engagement, and value realization across accounts
- Proactively manage account health and identify churn risk
- Lead QBRs, success planning, and ongoing check-ins
RETENTION & GROWTH
- Manage renewals for your book of business
- Identify and support expansion opportunities (seats, modules, entities, geographies, use cases)
- Partner with Sales to scope and close upsell and cross-sell opportunities
- Maintain accurate renewal forecasts and risk pipelines
PRODUCT ADOPTION & ENABLEMENT
- Lead customer enablement sessions and workflow optimization reviews
- Support rollout of new product features and modules
- Ensure customers are following best practices and getting maximum value from Campfire
CROSS-FUNCTIONAL COLLABORATION
- Partner closely with Implementation to ensure smooth handoffs and successful go-lives
- Work with Support and Product to resolve issues and escalate customer feedback
- Represent customer voice internally and help improve processes across the customer lifecycle
EXPERIENCE & QUALIFICATIONS
- 3+ years of Customer Success or Account Management experience in B2B SaaS
- Experience supporting finance, accounting, or operations teams strongly preferred
- Bonus: ERP or accounting software experience (QuickBooks, Xero, Sage Intacct, NetSuite)
- Strong technical aptitude and ability to learn complex platforms quickly
- Bachelor’s degree or equivalent experience
PERSONAL ATTRIBUTES
- Customer-first mindset with strong ownership and accountability
- Excellent communicator and relationship builder
- Organized, proactive, and comfortable managing multiple accounts
- Strong problem-solver who thrives in a fast-moving startup environment
- Growth mindset and eagerness to learn and develop