About the posting
“This CSM will manage a portfolio of accounts and will be responsible for making the InfoSum platform indispensable to clients through strong relationship building, understanding their business goals, and aligning them with InfoSum's capabilities.”
Read the full posting on InfoSum's site
Seen live Oct 23, 2026; first seen Oct 22, 2026.
Pay in context
This posting lists $60,000 to $140,000 a year, a midpoint of $100,000.
The midpoint is higher than 21 percent of customer support and success postings in New York, NY that list pay.
New York has a pay transparency law: covered employers must include a pay range in a job posting. Which employers are covered depends on their size.
How long it has been open
Posted Jul 23, 2026, 92 days ago, and seen on InfoSum's careers page today.
At 92 days old, it is over the 44-day median.
InfoSum at a glance
InfoSum has 8 open postings that we can see, 2 in customer support and success; 63 percent list pay.
The application
Applying goes through Greenhouse.
Trailhead fills Greenhouse, Lever and Ashby forms on your computer; on the phone and on other systems it hands you your answers and your resume.
Seniority
Level: manager.
The posting mentions 5+ years.
Place and cost of living
On site in New York, NY; prices in NY run 8 percent above the US average.
Similar jobs at similar pay
The customer support and success market in New York, NY
213 customer support and success postings in New York, NY are open right now, from 135 employers.
Half of them have been open 44 days or less.
From InfoSum's posting
This is InfoSum's own text, as published on its job board. We last checked it on Oct 23, 2026. Apply on InfoSum's site. We remove a posting when the employer closes it.
InfoSum is WPP’s privacy-first data collaboration technology, trusted by global businesses to unlock the full potential of their first-party data without risk. Its patented, cross-cloud, decentralized collaboration technology leverages advanced Privacy-Enhancing Technologies (PETs) to radically transform how companies generate audience intelligence and drive better customer experiences. As the foundational infrastructure underpinning WPP Open, InfoSum powers trusted data collaboration across every cloud, client, and capability.
Customer Success Manager role at InfoSum (WPP subsidiary) focused on driving adoption and usage of the data collaboration platform in a post-cookie advertising landscape, reporting to a newly promoted Senior CSM with clear path for growth.
What you'll be doing
The Customer Success Manager (CSM) will be a key member of the North American Client Services team at InfoSum, responsible for driving the adoption and usage of InfoSum's data collaboration platform. This role is critical as InfoSum transitions from a flat-rate SaaS model to a usage-based revenue model, placing heavy emphasis on driving platform adoption and client engagement.
After the sales team closes a new contract, the CSM takes ownership of the client relationship. This CSM will manage a portfolio of accounts and will be responsible for making the InfoSum platform indispensable to clients through strong relationship building, understanding their business goals, and aligning them with InfoSum's capabilities.
The core focus is on ensuring client stickiness, securing renewals, and identifying expansion opportunities. The CSM will manage a portfolio of approximately 16-20 accounts, including a mix of major brands, publishers, and data providers, alongside smaller customers.
What you'll need
Industry Experience
A minimum of 3-5 years in a customer success or account management role within the Ad Tech industry.
Paid Media Expertise
Solid understanding of the paid media marketplace, including how decisions are made, how money moves, and the competitive landscape (DSPs, SSPs, data platforms). Candidate doesn't need to know everything but should know "a sliver of it" and be hungry to expand.
Business & Outcome Focus
Ability to articulate success through business outcomes and metrics (e.g., revenue growth, usage increase) rather than just relationship management.
Usage-Driven Mindset
Understanding that renewals are earned through continuous value delivery and driving platform usage, not through a once-a-year conversation.
Technical Aptitude
Technical understanding of how Ad Tech platforms work. While not a coding role, the candidate must be able to grasp technical concepts to be a credible partner to clients and internal teams.
Attitude & Hunger
"Be hungry. Attitude is most important. Attitude and talent." — strong desire to learn, grow, and take ownership. Proactive, startup mentality.
Career Commitment
Preference for candidates who have demonstrated commitment by staying with a previous company for at least two years, showing they can deeply learn a technology.
Who you are
You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.
You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we'll give you
Passionate, inspired people – We aim to create a culture in which people can do extraordinary work
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
#LI-Hybrid
The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, go to https://mybenefits.wpp.com/public/welcome for more details.
. $60,000 — $140,000 USD
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
Please read our Privacy Notice ( https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment ) for more information on how we process the information you provide.