About the posting
“You'll own key existing hospital and healthcare customers, working with internal and external teams to relay product feedback, build metrics and report out on success and ultimately inform the framework of our Customer Success strategy.”
Read the full posting on Layer Health's site
Seen live Oct 23, 2026; first seen Oct 22, 2026.
Pay in context
This posting lists $120,000 to $160,000 a year, a midpoint of $140,000.
The midpoint is higher than 53 percent of customer support and success postings in New York, NY that list pay.
New York has a pay transparency law: covered employers must include a pay range in a job posting. Which employers are covered depends on their size.
How long it has been open
Posted May 1, 2025, 540 days ago, and seen on Layer Health's careers page today.
At 540 days old, it is over the 44-day median.
Layer Health at a glance
Layer Health has 17 open postings that we can see, 1 in customer support and success; 88 percent list pay.
The application
Applying goes through Greenhouse.
Trailhead fills Greenhouse, Lever and Ashby forms on your computer; on the phone and on other systems it hands you your answers and your resume.
Seniority
Level: manager.
The posting mentions 5+ years.
Place and cost of living
On site in New York, NY; prices in NY run 8 percent above the US average.
Similar jobs at similar pay
The customer support and success market in New York, NY
213 customer support and success postings in New York, NY are open right now, from 135 employers.
Half of them have been open 44 days or less.
From Layer Health's posting
This is Layer Health's own text, as published on its job board. We last checked it on Oct 23, 2026. Apply on Layer Health's site. We remove a posting when the employer closes it.
About us
Layer Health was founded in 2023 by leading machine learning researchers from MIT and Harvard Medical School. We are building an AI layer that can accurately and scalably synthesize information from medical records, with the mission to reduce friction everywhere in healthcare. Our LLM-powered platform is solving chart review once and for all, across use cases. For health systems, our first product dramatically accelerates clinical registry abstraction in areas ranging from surgery and cardiology, to oncology. Our long term vision is for our AI layer to safely transform patient care and minimize unnecessary heartbreak. Layer Health’s diverse founding team brings expertise across machine learning, UI/UX, large language models, and medicine.
Layer Health is adding a Customer Success Manager to our current team of two. Reporting into the Head of Customer Success, you will be pivotal in driving our customer experience and maintaining their long-term partnership with Layer Health, focused on relationship management, and adoption/renewals. You'll own key existing hospital and healthcare customers, working with internal and external teams to relay product feedback, build metrics and report out on success and ultimately inform the framework of our Customer Success strategy. This is a unique opportunity to join an early stage startup that's reached a major growth inflection point.
Here’s a collection of articles about our product, mission, recent funding round, etc.
Job Description
What you'll do
- Own existing customer relationships to create successful partners
- Serve as the primary point of contact for customer, including questions, issues and escalations
- Proactively identify opportunities to drive customer satisfaction and retention
- Manage cross functional efforts in service of customer success, including
- Establish trust and credibility with healthcare stakeholders, including clinicians, IT teams, and operations leaders
- Help build internal processes and playbooks as we scale the function
What you'll need
- 3-5 years of healthcare-focused experience in Customer Success, Program Management, or a client-facing implementations/support role
- Excellent communication and relationship-building skills
- Comfortable working in a fast-paced, evolving startup environment
- Strong project management instincts; ability to drive despite ambiguity
- Curious, proactive, and energized by solving complex problems
- You’re looking forward to working with our in-person teams in Boston or New York City (this role is hybrid three days per week in either location).
What we'd love to see
- Exposure to clinical or related workflows (RCM, CDI)
- Familiarity with tools like Smartsheets, Notion, Slack or project management platforms
- Experience implementing in EMRs
Expected compensation range for this role is $120,000-160,000. Compensation is dependent on experience, overall fit to our role, and candidate location. Expected compensation ranges for this role may change over time. If your compensation requirement is greater than our posted salary ranges, please still consider applying to our role. We will make a determination as to whether an exception can be made.
If you are excited about this role, we encourage you to apply even if you don't feel that you meet every single requirement. We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways. We welcome diverse perspectives, rigorous thinking, and fearlessness in challenging the status quo.
Layer Health is committed to fostering an environment of inclusion that is free from discrimination. We are an Equal Opportunity Employer where employment is decided on the basis of qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by law.
Join us and help us transform healthcare with AI.