About the posting
“As a Technical Support Engineer you will sit at the heart of mission-critical trading and cloud infrastructure.”
Read the full posting on Options It's site
Seen live Oct 23, 2026; first seen Oct 22, 2026.
Pay in context
This posting lists $60,000 to $90,000 a year, a midpoint of $75,000.
The midpoint is higher than 10 percent of customer support and success postings in New York, NY that list pay.
New York has a pay transparency law: covered employers must include a pay range in a job posting. Which employers are covered depends on their size.
How long it has been open
Posted Sep 22, 2026, 31 days ago, and seen on Options It's careers page today.
At 31 days old, it is under the 44-day median.
Options It at a glance
Options It has 13 open postings that we can see, 7 in customer support and success; 38 percent list pay.
The application
Applying goes through Ashby.
Trailhead fills Greenhouse, Lever and Ashby forms on your computer; on the phone and on other systems it hands you your answers and your resume.
Place and cost of living
On site in New York, NY; prices in NY run 8 percent above the US average.
Similar jobs at similar pay
The customer support and success market in New York, NY
213 customer support and success postings in New York, NY are open right now, from 135 employers.
Half of them have been open 44 days or less.
From Options It's posting
This is Options It's own text, as published on its job board. We last checked it on Oct 23, 2026. Apply on Options It's site. We remove a posting when the employer closes it.
Technical Support Engineer
Location: New York
Salary: Competitive
Join the Options Technical Support Team in New York!
Working for Options
Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success. We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.
Who are we?
Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).
Why Options?
Global travel: We have offices in New York, Chicago, Toronto, Hong Kong, Singapore, Tokyo, Paris, London, Cambridge, Belfast and more.
Career Development: You will have access to professional skills development and technical training designed to help you grow throughout your career with us.
High-Performing, Autonomous Teams: Join a self-sufficient, successful team where your ideas can make a real impact.
Competitive Rewards: In addition to a competitive salary, we reward our employees with a range of bonus incentives and a comprehensive benefits package.
The Role
As a Technical Support Engineer you will sit at the heart of mission-critical trading and cloud infrastructure. You’ll work directly with cutting-edge financial technology, supporting global clients while solving complex, real-time technical challenges.
This is an exciting opportunity to work in a fast-paced environment and contribute to Options continued success.
Essential Criteria
- Strong research, writing and communication skills.
- Ability to work in a fast-paced and changeable working environment.
- Customer service experience (comfortable working with senior management and business owners).
- Exceptional organisational skills and strong attention to detail.
- Desire to travel and see the world.
- Ability to work independently and manage your own projects in a professional manner.
- Solid competency in the following: Word, PowerPoint and Excel.
- Candidates must have or be working towards an Undergraduate degree or have previous experience in a similar role.
Desirable Criteria
- Previous start-up, technology or business experience.
- Degree level qualification or equivalent in related field.
- A passion for start-ups, innovation and financial technology.
- Strong interpersonal skills with client facing experience.
- Project management skills and proven ability to manage own workload.
What We Offer
We provide a competitive benefits package tailored to the technology and financial services sector:
Health & Wellness: Comprehensive healthcare support, risk benefits and digital wellness resources.
Family Support: Enhanced family leave benefits.
Professional Growth: Access to professional learning platforms and internal development programs.
Retirement: Pension/retirement schemes to support your long-term financial planning.
How to apply
Submit a CV and cover letter to the Technical Support Engineer position. On your CV, please include a section on your Hobbies and Interests and on the covering letter please detail the role you are applying to, along with your availability.
If you have any questions about this position, please contact careers@options-it.com.
We look forward to reviewing your application and discussing how you can make an impact at Options Technology!