About the posting
“This is a revenue-focused seat: you will build the customer success playbook from scratch, drive retention and expansion, and turn satisfied customers into growing ones.”
Read the full posting on talentpluto's site
Seen live Oct 23, 2026; first seen Oct 22, 2026.
Pay in context
This posting lists $100,000 to $130,000 a year, a midpoint of $115,000.
The midpoint is higher than 33 percent of sales postings in New York, NY that list pay.
New York has a pay transparency law: covered employers must include a pay range in a job posting. Which employers are covered depends on their size.
How long it has been open
Posted Oct 13, 2026, 11 days ago, and seen on talentpluto's careers page today.
At 11 days old, it is under the 52-day median.
talentpluto at a glance
talentpluto has 89 open postings that we can see, 30 in sales; 73 percent list pay.
The application
Applying goes through Workable.
We help you prepare; the form is filled by you.
Seniority
Level: manager.
The posting mentions 4+ years.
Place and cost of living
On site in New York, NY; prices in NY run 8 percent above the US average.
Similar jobs at similar pay
The sales market in New York, NY
1040 sales postings in New York, NY are open right now, from 445 employers.
Half of them have been open 52 days or less.
From talentpluto's posting
This is talentpluto's own text, as published on its job board. We last checked it on Oct 23, 2026. Apply on talentpluto's site. We remove a posting when the employer closes it.
Location: New York, NY
Work Model: Hybrid (in-office preferred), ~25% travel
Industry: AI / vertical SaaS for home services
Compensation: $100K-$130K base, $200K OTE
About the Company
Our partner is a bootstrapped, profitable startup building AI agents for the home-services industry (HVAC, plumbing, roofing, remodeling), a market worth over $1 trillion. The company went from zero to seven figures in revenue in under a year and is on track for rapid growth. It is a small, high-ownership team that consistently wins against far larger competitors by out-executing them. The Opportunity Our partner is hiring their first dedicated Customer Success / Account Manager to own the post-sale relationship for a fast-growing book of enterprise home-services accounts, companies doing $10M to $1B+ in revenue. This is a revenue-focused seat: you will build the customer success playbook from scratch, drive retention and expansion, and turn satisfied customers into growing ones. You will work closely with the founding team and have direct influence over how the company scales its customer base, with compensation tied to the retention and expansion you deliver. Responsibilities
- Own retention and net revenue retention (NRR) across a portfolio of enterprise accounts.
- Build the customer success function and playbook from the ground up.
- Drive expansion revenue through upsell and cross-sell.
- Partner with sales, product, and leadership to deliver strong customer outcomes.
- Travel to customers as needed (approximately 25% of the time).
Requirements
- 2-4 years in customer success, account management, or another revenue-oriented role.
- Strong commercial instincts with a track record of expansion and NRR.
- Builder mentality with experience creating processes from scratch.
- Comfortable with approximately 25% travel.
- Background in home services, trades, or field-service management software, or early-stage startup experience, is a plus.
- Able to work in a hybrid model from New York, NY.