About the posting
“You will build that function: account-health tracking, proactive check-ins, quarterly business reviews, renewals and expansion, and the dashboards and tooling that make it all run.”
Read the full posting on talentpluto's site
Seen live Oct 23, 2026; first seen Oct 22, 2026.
Pay in context
This posting lists $104,000 to $144,000 a year, a midpoint of $124,000.
The midpoint is higher than 37 percent of sales postings in New York, NY that list pay.
New York has a pay transparency law: covered employers must include a pay range in a job posting. Which employers are covered depends on their size.
How long it has been open
Posted Oct 12, 2026, 12 days ago, and seen on talentpluto's careers page today.
At 12 days old, it is under the 52-day median.
talentpluto at a glance
talentpluto has 89 open postings that we can see, 30 in sales; 73 percent list pay.
The application
Applying goes through Workable.
We help you prepare; the form is filled by you.
Seniority
Level: manager.
The posting mentions 5+ years.
Place and cost of living
On site in New York, NY; prices in NY run 8 percent above the US average.
Similar jobs at similar pay
The sales market in New York, NY
1040 sales postings in New York, NY are open right now, from 445 employers.
Half of them have been open 52 days or less.
From talentpluto's posting
This is talentpluto's own text, as published on its job board. We last checked it on Oct 23, 2026. Apply on talentpluto's site. We remove a posting when the employer closes it.
Location: New York, NY
Work Model: Onsite, Monday-Friday
Industry: Legal technology / B2B SaaS
Compensation: $104K-$144K base, $130K-$180K OTE
About the Company
Our partner is a seed-funded legal technology company building time-tracking software for law firms. Their product automatically captures billable activity, drafts the time entries, and pushes them into the firm's billing system, saving attorneys roughly an hour a week of administrative work and surfacing meaningfully more billable time than manual tracking. They have been in market for more than two years, win the vast majority of their pilots, have never lost a customer, and have grown revenue sixfold since their raise. The team of about 14 works in person in downtown Manhattan, with go-to-market and engineering side by side. The Opportunity This is the company's first dedicated account management hire and a founding role in a brand-new function. Today, once a pilot is won, customer accounts are owned informally by the team that ran the pilot, and there is no structured account management behind a multi-million-dollar recurring revenue base. You will build that function: account-health tracking, proactive check-ins, quarterly business reviews, renewals and expansion, and the dashboards and tooling that make it all run. The product is technical, so you will learn it deeply and resolve many customer questions yourself rather than escalating them. You will report to the go-to-market co-founder and work closely with the customer onboarding team. The role is customer-success oriented but builder-first, and its scope can grow with the company. Responsibilities
- Own proactive outreach, check-ins and relationship health across the company's law-firm customers
- Build the account-tracking system and dashboards from scratch, using the company's BI tooling and AI tools to connect data sources
- Run quarterly business reviews and lead renewal and expansion conversations
- Resolve a share of customer support tickets directly, drawing on deep working knowledge of the product
- Write the playbooks and processes for the account management function
- Handle skeptical or demanding stakeholders with poise, clarity and empathy
- Bring customer feedback back to the product and engineering team
Requirements
- 2-5 years of experience in consulting, investment banking, product or operations at a financial or technology company, or an early-stage startup
- A track record of building systems to manage large volumes of people, information or process
- Strong with tools: comfortable building dashboards and connecting systems; experience with AI tools is a plus
- Technical aptitude to learn a complex product deeply and troubleshoot customer issues
- Clear, confident communicator with demanding professional-services customers; comfortable negotiating renewals
- Some account management or customer success experience is welcome but not required
- Able to work onsite in New York City Monday through Friday